Privacy Policy

1. Information We Collect

Information You Provide Directly

When you contact us through our website's contact form, book a consultation through our scheduling system, or communicate with us via email, we may collect:

• Your name
• Email address
• Phone number
• Company or organization name
• Details about your project or inquiry
• Scheduling preferences and booking information

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address (anonymized where possible)
• Browser type and version
• Operating system
• Referring website or source
• Pages visited and time spent on each page
• Date and time of your visit
• General geographic location (city/country level)

Booking Data

When you schedule a consultation or meeting through our booking system powered by Zoho Bookings, your name, email, and scheduling details are collected and processed by Zoho Corporation. This data is subject to both our privacy practices and Zoho's own privacy policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our video production services
• To schedule and manage consultations and meetings
• To deliver and manage video production projects you have engaged us for
• To send project updates and relevant communications
• To improve our website, content, and user experience
• To analyze website traffic and usage patterns
• To comply with legal obligations

3. Third-Party Services

We use the following third-party services that may collect or process your data:

Zoho Bookings

We use Zoho Bookings to manage appointment scheduling. When you book a consultation, your contact details and scheduling information are processed through Zoho's platform. Zoho's privacy practices are governed by the Zoho Privacy Policy .

Website Analytics

We may use analytics tools to understand how visitors interact with our website. These tools collect anonymized data about page views, traffic sources, and user behavior to help us improve our site. We do not use this data to personally identify individual visitors.

Hosting and Infrastructure

Our website is hosted on third-party infrastructure providers that may process server logs containing IP addresses and request data as part of standard web hosting operations.

4. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device when you visit our site. For detailed information about the types of cookies we use and how to manage your cookie preferences, please see our Cookie Policy .

5. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including:

• Contact form submissions: retained for up to 24 months after your last interaction with us, unless an ongoing business relationship exists
• Booking data: retained for the duration of the business relationship and up to 24 months following project completion
• Analytics data: retained in anonymized/aggregated form and does not contain personally identifiable information
• Project-related records: retained as required for legal, tax, and business purposes in accordance with applicable Canadian law

When personal information is no longer needed, we securely delete or anonymize it.

6. Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete personal information
• Withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual obligations
• Request deletion of your personal information, where applicable
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at ario@cineario.ca . We will respond to your request within 30 days, as required by law.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as promptly as possible. If you believe we may have collected information from a child, please contact us at ario@cineario.ca .

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

You may also file a complaint with the Office of the Privacy Commissioner of Canada if you are not satisfied with our response to your privacy concern.